Question 1

How do I register a TodayGgigu account?

Accepted Answer

You can register by clicking "Sign Up" on the right side of the homepage and entering your email address, username, and password.

Question 2

How do I search for products?

Accepted Answer

You can search for products by category, enter keywords in the search bar, or upload images. You can also check out recommended products on the website.

Question 3

How do I add products to my shopping cart?

Accepted Answer

On the product details page, select the desired options (color, size, etc.) and click the "Add to Cart" button.

Question 4

How long do items in my shopping cart last?

Accepted Answer

Unpaid items remain in your shopping cart until you pay or delete them.

Question 5

Where can I check my shopping cart?

Accepted Answer

You can check the items in your shopping cart by clicking the shopping cart icon on the right sidebar of the screen.

Question 6

Can I edit items in my shopping cart?

Accepted Answer

You can change the quantity of products or delete unnecessary products on the shopping cart page.

Question 7

How do I confirm my order?

Accepted Answer

After checking the product information on the shopping cart page, you can click the "Checkout" button to enter your payment information and confirm your order.

Question 8

Can I change my order?

Accepted Answer

Changes are not possible once your order has been completed and payment has been processed. If you need to make changes, please contact customer service immediately.

Question 9

Can I cancel my order?

Accepted Answer

If your order has not yet been shipped, you can cancel it on the "My Orders" page. Cancellations are not possible after your order has been shipped.

Question 10

How do I return or exchange an item?

Accepted Answer

This site does not support returns or exchanges due to the nature of overseas direct purchases, so please carefully check the product information before ordering.

Question 11

How long does it take for delivery after ordering?

Accepted Answer

Typically, orders are shipped from the supplier to the warehouse within 2-4 days of ordering, and then from the warehouse to the recipient's address in Korea within 2-3 days. The exact delivery time may vary depending on logistics methods and customs clearance conditions.

Question 12

Can I change the shipping address during delivery?

Accepted Answer

You can change your address through customer service before your order ships. Address changes are not possible after your order ships.

Question 13

How do I check the status of my order?

Accepted Answer

You can check the order status on My Page or check the delivery status in "My Package" using the order number.

Question 14

How do I check the estimated delivery time?

Accepted Answer

You can check the estimated delivery time on the payment page and choose from a variety of shipping options.

Question 15

What if delivery is delayed?

Accepted Answer

If your delivery is delayed, you can check the latest delivery information and resolve the issue by contacting customer service.

Question 16

Can I request delivery on a specific date?

Accepted Answer

We currently do not support delivery on a specific date. Delivery will be made according to the standard delivery period.

Question 17

Can I choose expedited shipping?

Accepted Answer

For more detailed information, please contact our customer service center.

Question 18

What shipping methods can I choose?

Accepted Answer

You can choose from a variety of shipping methods when making payment, most often choosing air shipping.

Question 19

How are shipping costs calculated?

Accepted Answer

Shipping costs are calculated based on the product's weight, volume, and shipping method. You can check the specific shipping costs on the payment page.

Question 20

Can I choose the delivery company during delivery?

Accepted Answer

We ship products through the most appropriate logistics company. Customers cannot specify a courier company.

Question 21

What should I do if the product is damaged?

Accepted Answer

If the product is damaged, please take a photo and contact customer service, and we will resolve the issue.

Question 22

What should I do if my item is lost or does not arrive?

Accepted Answer

If your item doesn't arrive within the expected delivery period, please provide your order number and shipping information, and our customer service team will help you resolve the issue.

Question 23

Do you deliver on weekends or public holidays?

Accepted Answer

Shipping within China: Ships on the 1st/3rd/5th day of the week. Air: Ships daily. Usually ships on business days, but may be delayed on public holidays.

Question 24

What payment methods do you support?

Accepted Answer

We support credit cards (Visa, MasterCard, JCB, etc.) and local Korean payment methods (Kakao Pay, Naver Pay, etc.).

Question 25

Is payment secure?

Accepted Answer

We use SSL encryption technology to protect your payment information and ensure the security of your transactions.

Question 26

What should I do if my payment fails?

Accepted Answer

If payment fails, please check your card information or payment platform balance or contact customer service.

Question 27

Can I use a discount coupon or promo code?

Accepted Answer

Yes, you can receive a discount by entering a coupon, points, or promo code at checkout.

Question 28

How do I confirm my order after payment?

Accepted Answer

How do I confirm my order after payment?

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